Crisis Support
If you or someone else is in immediate danger, call 999 now. The free services below are here whenever you need support.
Tavana is not an emergency service. We do not monitor email, phone messages or forms outside working hours. If you need help now, please use one of the services below.
Emergency & Urgent Help
| Service | How to Reach Them | When to Use It |
|---|---|---|
| Emergency services | Call 999 | If your life, or someone else's, is in immediate danger |
| NHS 111 (England and Wales) | Call 111 and choose the mental health option (option 2) | Urgent mental health help, free, 24 hours a day |
| NHS 24 (Scotland) | Call 111 and choose the mental health option | Urgent mental health help, free, 24 hours a day |
| Lifeline (Northern Ireland) | Call 0808 808 8000 (textphone 18001 0808 808 8000) | Crisis support, free, 24 hours a day |
| Your GP | Call your GP practice | When you need help soon, but it is not an emergency |
Someone to Talk to, Any Time
| Service | How to Reach Them | What They Offer |
|---|---|---|
| Samaritans | Call 116 123 (free) or email jo@samaritans.org | A safe space to talk about anything, 24 hours a day |
| Shout | Text SHOUT to 85258 (free) | Confidential text support if you are struggling to cope, 24 hours a day |
Other Helplines
| Service | How to Reach Them | What They Offer |
|---|---|---|
| CALM | Call 0800 58 58 58, or webchat at thecalmzone.net | Support for anyone struggling, including with thoughts of suicide. 5pm to midnight every day, for adults 18 and over |
| SANEline | Call 0300 304 7000 | Emotional support for anyone affected by mental illness, including family and friends. 4pm to 10pm every day |
| Beat (eating disorders) | England 0808 801 0677, Scotland 0808 801 0432, Wales 0808 801 0433, Northern Ireland 0808 801 0434 | Support for anyone affected by an eating disorder. 3pm to 8pm, Monday to Friday |
| FRANK | Call 0300 123 6600 or text 82111 | Confidential advice about drugs. Phone line open 24 hours a day |
| Switchboard (LGBT+ helpline) | Call 0800 0119 100 | Confidential support from LGBT+ volunteers. See switchboard.lgbt for opening hours |
Abuse & Violence
| Service | How to Reach Them | What They Offer |
|---|---|---|
| National Domestic Abuse Helpline (Refuge) | Call 0808 2000 247 (free) | For women experiencing domestic abuse, and friends or family worried about them. 24 hours a day |
| Live Fear Free (Wales) | Call 0808 80 10 800 (free) or text 07860 077333 | Domestic abuse and sexual violence support in Wales. 24 hours a day |
| Domestic Abuse and Forced Marriage Helpline (Scotland) | Call 0800 027 1234 (free) | Support in Scotland. 24 hours a day |
| Domestic and Sexual Abuse Helpline (Northern Ireland) | Call 0808 802 1414 (free) | Support in Northern Ireland. 24 hours a day |
| Men's Advice Line | Call 0808 801 0327 | For men experiencing domestic abuse. 10am to 5pm, Monday to Friday |
| Galop | Call 0800 999 5428 | For LGBT+ people experiencing domestic abuse. 10am to 5pm, Monday to Friday, and until 8pm on Wednesday and Thursday |
| Rape Crisis England and Wales | Call 0808 500 2222 | For anyone aged 16 or over affected by rape, sexual abuse or any form of sexual violence. 24 hours a day |
| Respect Phoneline | Call 0808 802 4040 | For people worried about their own abusive behaviour. 10am to 5pm, Monday to Friday |
Children & Young People
| Service | How to Reach Them | What They Offer |
|---|---|---|
| Childline | Call 0800 1111 | For anyone under 19. 24 hours a day |
| NSPCC Helpline | Call 0808 800 5000 or email help@nspcc.org.uk | For adults worried about a child. Phone 10am to 4pm, Monday to Friday |
A Few Things to Remember
- You are not alone, and reaching out is a sign of strength.
- Most of these services are free and confidential. Calls to 0800, 0808 and 116 numbers are free from UK landlines and mobiles.
- If one line is busy or does not feel right, please try another.
- If you are a Tavana client, please tell us at your next session about any crisis you have had, so that we can update your safety plan together.